We now offer free shipping on all orders to the UK.
Please be aware due to Brexit some EU countries may charge a new VAT before delivery of your goods. In order to cover this we must now charge for shipping to EU countries.
Lusso London is a UK based shop site that delivers globally pretty much anywhere in the World. Due to some countries postal services we have to charge for tracked shipping to make sure these items arrive, these countries include, India, Pakistan, Mexico , Brazil and Peru. If in doubt please get in touch and ask about shipping rates.
We ship from our warehouse the UK and ship with Royal Mail and UPS or others depending on your country.
We are in contact with all of our suppliers and shipping companies and all are taking the correct measures to keep their staff and systems clear of the new coronavirus. All shipping companies are working and all routes Worldwide are open. If this changes we will update you. Some deliveries will take a little longer as the pressure on the system increases so please allow some extra time for your order to arrive in these difficult times.
Due to the free shipping terms most of our products take between 5 and 10 days to arrive. We will endeavour to deliver as soon as possible as no one likes to wait and we will keep you updated. We would recommend selecting one of our tracked shipping services to ensure better delivery times and confirmed delivery.
Shipping time varies by location. These are our estimates so please order as early as possible to avoid delays.
All shipping times are currently delayed due to increased demand for freight during the COVID19 pandemic so please allow extra time for delivery.
UK 3-10 Business Days - Royal Mail and UPS
United States 3-20 UPS - UPS and USPS
Australia, New Zealand 5-20 UPS
Europe 5-20 Business days - UPS Shipping
China, Taiwan and Singapore - 5 to 10 days - UPS Shipping
Any questions then please pop us an email at firstname.lastname@example.org
Due to the issues with items not being delivered in certain countries we offer a paid fully tracked service for some of these including India, Mexico, Brazil, Chile and UAE. Sorry but in order to ensure delivery we need to charge a fee and cannot offer free shipping to these places.
If you have any questions or would like to know the whereabouts of your product then drop us an email at email@example.com, sorry but we do not offer customer service over the phone due to differing timezones and the ability to track calls.
We try to respond to all emails within 12 to 24 hours and have visibility of your parcel in transit at all times.
Due to the complexity of international laws we cannot include those fees in orders.
You are responsible for any local customs and duties on your order. We are required by law to disclose the full value of the package contents and cannot alter this value.
We will endeavour to send products separately to avoid this issue so you may receive multiple deliveries but you will receive your full order.
We cannot guarantee delivery time on all international shipments due to differences in customs clearing in individual countries, which may affect how quickly your product is inspected.